Updated: by Computer Hope This page covers the most common ways to resolve a non-functioning laptop. If you cannot resolve the issue for your laptop's touchpad after trying the solutions on this page, the touchpad is probably not working due to a less common cause.
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In this case, we recommend taking the laptop to a computer repair shop for further analysis. Operating system not responding The first thing to check is whether the computer and the operating system is not responding as well. It could be that the computer is, meaning it is not responding to any commands you give it. In this case, the touchpad would also not be working. To check for this issue, try pressing the to see if the opens.
Fn key combination Some laptops have an + combo to enable and disable the touchpad. If your laptop has this feature, try pressing the button or keys to turn the touchpad on and off a few times, to see if that resolves the issue. External device Some USB and PS/2 automatically disable the touchpad when connected. As a troubleshooting step, turn off the computer, disconnect all external devices, then start the computer again to ensure one of them has not turned off the touchpad. If this fixes your problem, you can reconnect the mouse to continue troubleshooting or changing settings discussed in the next sections. Check mouse settings Note: We recommend that you connect an external mouse, either or, or use the laptop's (if available) to perform the steps below.
If you cannot get an external mouse to function, see our page. As we mentioned in the previous section, it's important to have a look at your mouse/touchpad settings, as they may keep your touchpad from working or disable the touchpad entirely.
To access the mouse settings, follow the steps below. Windows users.
Press the, type Control Panel, and then press Enter. Click Hardware and Sound.
Under Devices and Printers, click Mouse. In the Mouse Properties window that opens, locate your touchpad settings.
They are usually under the far right next to Hardware (the name of the tab varies from manufacturer to manufacturer). Ensure there is a check in the box next to Enable touchpad. Adjust any other settings to your liking, then click Apply, then OK. Test your touchpad. If you do not see a touchpad tab in the Mouse Properties window, try the following steps. In the Mouse Properties window, click the Hardware tab.
Check for an entry in the Devices list named HID-compliant mouse. If you have a USB mouse connected to your laptop for troubleshooting purposes, you may see two HID-compliant mouse entries. Click on each entry to find the one that does not have USB in the Location property. When you find the HID-compliant mouse entry for the touchpad (the non-USB entry), click the Properties button. In the HID-compliant mouse Properties window, check the Device status to see if it states 'This device is working properly.'
If it states anything else, then there is a problem with the touchpad. If the touchpad device is not working properly, you can try updating the drivers. Click the Change settings button, click on the Driver tab, then click the Update Driver button.
Click the Search automatically option to allow Windows to look for an updated driver on the computer and on the Internet. Note: If you do not see a non-USB HID-compliant mouse device on the Hardware tab, the touchpad may have been disabled in the BIOS (see the section below). If the touchpad has not been disabled in the BIOS, the Windows operating system may not be able to detect it due to it being defective and non-working (see the section). Apple macOS users.
For macOS X, access the System Preferences in the Apple menu at the top of the desktop screen. For MacBook Pro, click on the System Preferences icon at the bottom of the desktop screen.
In the System Preferences window, click on the Trackpad icon to open the Trackpad settings. Adjust any trackpad settings you prefer to change. Test the trackpad to see if it works. Checking Device Manager and updating drivers Note: We recommend that you connect an external mouse, either or, or use the laptop's (if available) to perform the troubleshooting steps below. If you cannot get an external mouse to function, see our page. If the touchpad still isn't working, the Windows can tell you detailed information about hardware issues and help you update. For example, if a device has a yellow exclamation mark or red X next to it, this is indicative of hardware or software issues.
To locate the touchpad in Device Manager, follow the steps below. The and type device manager, then press Enter.
Under Your PC, Mice and other pointing devices. Locate your touchpad and the and select Update Driver Software. Click Search automatically for updated driver software and follow the steps (if the drivers are out of date).
Tip: Right-clicking the touchpad icon gives you the option to either enable or disable it, depending on the device's status. If disabled, re-enable and test the touchpad. If it is already enabled, change it to disabled, then re-enable it. Sometimes toggling this setting 'resets' and fixes the touchpad. Note: If you do not see the touchpad device listed in the Device Manager, it may have been disabled in the BIOS (see the section below).
If the touchpad has not been disabled in the BIOS, the Windows operating system may not be able to detect it due to it being defective (see the section below). Check CMOS (BIOS) setup Make sure the touchpad has not been disabled in the CMOS setup., check the hardware device settings and if the touchpad is disabled, re-enable it and restart the laptop to test the touchpad. Corrupt operating system files Another possible cause for a malfunctioning touchpad is operating system files.
While typically you would notice other issues as well due to corrupt system files, this could result in the touchpad not working. Fixing this requires you to either activate a at a date before the touchpad stopped working, or you may need to perform an operating system repair installation.
The repair installation will require you to on the hard drive or use an operating system install disc. Defective hardware Finally, if the touchpad still is not working correctly or at all, it may be defective. Contact the for further suggestions or take the laptop to a computer repair shop. It could require replacement of the touchpad itself or another hardware component. If the touchpad cannot be fixed, you could connect and use an external mouse as a workaround.
The Good The larger version of Apple's MacBook Pro has a big, bold display, a thinner, lighter body, an AMD graphics chip by default and a massive trackpad. The inventive Touch Bar second-screen display saves clicks here and there, and now works with apps like Photoshop and Spotify. The Bad Even the base 15-inch model is painfully expensive. The Touch Bar is a fun add-on, but not a necessity, and the move to USB-C ports means potentially carrying a bag full of dongles. The Bottom Line With a slim bezel around its 15-inch screen and a thinner, lighter body, the top-end MacBook Pro packs a real visual punch.
But if you miss the traditional HDMI and USB ports, consider the older 2015 model that Apple still sells. Editors' note (June 27, 2017): At this year's, Apple gave its laptop line a modest makeover.
The $1,299 MacBook and $999 MacBook Air have been updated with faster, more powerful Intel processors. The new MacBook Pros - the $1,299, $1,799, and $2,399, the 2016 version of which is reviewed below - have those new chips, too, along with upgraded graphics hardware. Otherwise, aside from a RAM bump here and a slight price drop there, the 2017 batch is very similar to the one from 2016, with the same enclosures, ports, trackpads and screens. But be forewarned: Buying a new MacBook Pro may require you to invest in a for your legacy devices. Also note that the has been discontinued, though the $1,999 of that vintage remains available for those who want all the ports and fewer dongles. View full gallery Sarah Tew/CNET Even though these are all part of the same family, the 15-incher offers important differences from the 13-inch models, starting with the configuration options.
There are two base configurations of the 13-inch Pro - the, with only two USB-C ports and lacking both the new Touch Bar control strip and the Touch ID fingerprint sensor, and a, which includes the Touch Bar and Touch ID, better specs and twice as many USB-C ports. The two base configurations of the 15-inch model, however, both include Touch Bar and Touch ID and both start with roughly the same premium features, including four USB-C/Thunderbolt ports, an Intel Core i7 processor and a discrete Radeon Pro graphics card. And that's why the price for each is eye-wateringly expensive, starting at $2,499 (£2,349 or AU$3,599) in the US, and bumping up the processor, and GPU for $2,799 (£2,699 or AU$4,249), which is the configuration tested here.
It makes the 13-inch models, which start at $1,499 and $1,799 (£1,449 and £1,749 or AU$2,199 and AU$2,699) seem very reasonably priced in comparison. Price as reviewed $2,799 Display size/resolution 15-inch, 2,880x1,800-pixel display PC CPU 2.7GHz Intel Core i7-6820HQ PC memory 16GB DDR3 SDRAM 2,133MHz Graphics 2,048MB Radeon Pro 455 / 1,536MB Intel HD Graphics 530 Storage 512GB SSD Networking 802.11ac wireless, Bluetooth 4.2 Operating system MacOS Sierra 10.12.1 Mostly new, inside and out Much has been written, blogged or Tweeted about Apple's newest MacBook Pro laptops,. Despite it being a near-total refresh of this, a good deal of the focus was on complaints about the (still) high price and the switch away from traditional USB and ports to USB-C/Thunderbolt ports. The inclusion of a slim touch strip for commands, called the Touch Bar, was also polarizing - it's moderately useful in many circumstances, amazingly so in a handful. At launch, it didn't have the software support to be a must-have productivity tool, but that's slowly changing.
You can read. Beyond that, there are a lot of other updates and upgrades that got lost in the noise about USB-C ports and the Touch Bar. The Pros, including this 15-inch model, have newer Intel processors, the aluminum unibody chassis is both thinner and lighter, the keyboard has been shifted to a flatter design, akin to the 12-inch MacBook, and the trackpad (Apple's touchpad) has doubled in surface area. On this 15-inch MacBook, it's larger than even an screen. View full gallery The massive MacBook Pro trackpad Sarah Tew/CNET That last point is especially important, as this is one area where no PC maker can touch Apple (no pun intended). The multifinger gestures that make MacBook hardware and the MacOS operating system such a killer combo is enhanced by the new, larger finger surface. It's as if just when PC makers were starting to catch up on touchpads, with better surfaces and reliable multitouch gestures, these oversize MacBook trackpads move the goalposts further away.
This is also a Force Touch pad, a design now in every MacBook except the, which replaces a traditional hinge with a flat glass panel with two levels of haptic feedback. Magic touch The Touch Bar here is the same as in the. And by the same, I mean exactly the same. Both the 2,170x60 OLED Touch Bar display and the keyboard have been dropped in right from the 13-inch version. The main physical difference is that the larger 15-inch body has extra room on either side of the keyboard for speaker grilles, while the 13-inch keyboard goes nearly to the edge of the body. View full gallery Sarah Tew/CNET Initially, Touch Bar support was limited to Apple apps built into MacOS, and a handful of third-party apps, although that list is finally growing. In most cases, the unique-to-each-app set of buttons you get is presented logically, but some onscreen buttons have layers within them, and navigating deeper in and then moving back out isn't always intuitive (as in the case of Photos, Apple's photo organizing and tweaking app).
In other cases, such as with and Messages, the Touch Bar buttons are a perfect distillation of the most important functions in an app and the uses are easy to pick up immediately. One of the best Touch Bar features is the built-in fingerprint reader, which uses a new custom T1 security chip to implement Apple's Touch ID system, as seen on iPhones and iPads. Setup is similar to on an iPhone, with repeated fingertaps on the sensor recording fingerprint data. Unlike iPhones or iPads, Macs support multiple user profiles, so everyone using the machine can set up fingerprint access to separate profiles, or you can set up different profiles and access each one with a different finger.